Your download · The Practice Casebook

Thank you. Your files are below.

Your purchase of The Practice Casebook is complete. Please download each file now and save it where your practice can find it again. Your download link has also been emailed to you. Look for the subject line “Your download: The Practice Casebook” in your inbox.

Start your audit now. Reply to your delivery email with three things: your practice name exactly as it appears on Google; the link to your Google Business Profile — the share link from your profile, or the address bar when your profile is open in Google Maps; and your practice logo for the header of your branded tool — a PNG or SVG file, ideally on a transparent background. If you do not have a logo file, tell us, and the header will carry your practice name alone. If the email has not arrived, send the same details to [email protected].

Your audit is delivered within ten business days of our receiving your practice name and profile link, as a written report to the email address on your order. Your branded tool arrives with it. Please do not send anything about your patients. We never need it.

Your Casebook files

The Practice Casebook

PDF. Start with the audit page, then the policy template, the tracking log pages and the Profile Status Guide.
Download the Casebook
Review Response Policy template

Word file (.docx). Complete the bracketed fields here, have your counsel or compliance officer read it, and adopt it as your own.
Download the policy template
Review Tracking Log

Spreadsheet (.xlsx). Opens in Excel or Google Sheets. The Casebook explains each tab, column by column.
Download the log

Included with your Casebook

The Reply Library — interactive tool

Zip file containing one HTML file. Every reply searchable, filterable, and one click from the clipboard. Your branded build, with your practice name and logo in the header, arrives with your audit.
Download the tool
The Reply Library

PDF. All 29 scenarios and 87 replies, the rules they are built on, and the when-not-to-reply section, for printing and reference.
Download the library
The Review Field Guide

PDF. If you arrived holding one review, start with the one-page decision list at the back.
Download the guide
Review Tracking Template

Spreadsheet (.xlsx). The simpler tracker that comes with The Review Field Guide.
Download the template

Opening the interactive tool. The tool arrives as a zip file. Open the zip, move the file inside it to the computer of whoever answers reviews, and double-click it. It opens in your browser and works offline, so nothing leaves the computer.

Your license

These materials are licensed to one practice at one physical location. Print them, mark them up, and circulate them to the people who work there. Please do not share, forward, or post them outside that location. Additional locations need their own license, and the terms of sale state the scope plainly.

If something is wrong with a download

Email [email protected] and we will fix it. A failed download or a damaged file is a delivery problem, and we will not make you argue about it.

New editions. We publish a new edition whenever something material changes, and we email past buyers when we do. If you bought within the 90 days before a new edition is released, it is yours at no cost. After that, it is offered to you at a discount.

These are educational materials, not legal advice, and they do not replace your own compliance program or counsel. STAT Studio LLC is a Florida limited liability company.