The Practice Casebook · One-time purchase
Review Response Policy for a Medical Practice, With Your Own Replies Audited
A review response policy for a medical practice sets who may answer reviews, what a reply must never say, and when to publish nothing at all. The Practice Casebook gives your practice one to adopt as its own. Then we read the 25 most recent replies already published on your profile, one at a time, and show you in writing what each one gives away.
What it is
A written reply audit, a policy template and a tracking log, plus everything in The Reply Library
Edition
September 2026
License
One practice, one physical location
Delivery
Files immediately; your audit within ten business days
One-time purchase. Not a subscription. Available to purchase Monday, October 19, 2026. Includes The Reply Library and The Review Field Guide.
The replies already on your profile
A practice that starts answering reviews carefully today still has every reply it posted before. Those replies stay public, and a reply that confirmed someone was a patient keeps confirming it for as long as it is there.
The Reply Library covers what you post next. The Casebook starts with what is already there, and gives the people answering reviews a written policy to work from.
What is in the Casebook
1Your reply audit.
We read the 25 most recent replies published on your profile, counted back from the newest by the date Google shows on each review. Each reply gets its own entry: which review it answers, what the reply gives away in plain language, why, and the scenario number in The Reply Library that fits. A reply with nothing to fix is listed as clear. Where the same issue repeats, the report says so, because a pattern is easier to fix than twenty-five separate lines.
2The Review Response Policy template.
Twelve sections and four fill-in tables, delivered as a Word file you complete: who may respond, what a reply must never do, when to publish nothing, escalation, editing a published reply, records, and what a marketing vendor or agency is bound to. You fill in the decisions only your practice can make, have your counsel or compliance officer read it, and adopt it as your own.
3The Review Tracking Log.
A spreadsheet with a log of every review you reply to or report, a log of changes to your profile, and a monthly summary that fills itself in from the two. The reporting categories sit in a list you can update when Google renames them.
4The Profile Status Guide.
One page describing the six states a Google Business Profile can be in, from no profile at all to suspended, what each one means, and what it takes. It is a diagnosis, not a repair manual. STAT Studio does not offer reinstatement of suspended profiles, and the guide says so.
5Your branded tool.
The Reply Library’s interactive tool, built with your practice’s name and logo in the header. It arrives with your audit.
6Everything in The Reply Library and The Review Field Guide.
The Reply Library‘s 29 scenarios and 87 attorney-approved replies with the interactive tool, and The Review Field Guide with its tracking template. Every finding in your audit points to a reply you already own.
What the audit does not do
It does not report anything to Google. The audit reads your replies. It does not flag reviews or ask Google to remove anything, and the report says so plainly.
It does not rewrite your replies. Each finding names the scenario in The Reply Library that fits, so the fix is a reply you already have.
It never needs anything about your patients. We do not ask who they are or what care they received, and we ask you not to send it.
What we need from you after you buy. Three things, by reply to your delivery email: your practice name exactly as it appears on Google, the link to your Google Business Profile, and your practice logo for the header of your branded tool — a PNG or SVG file, ideally on a transparent background. If you do not have a logo file, tell us, and the header will carry your practice name alone.
Your audit arrives as a written report within ten business days of our receiving your practice name and profile link, and your branded tool arrives with it. We do not need access to your profile. Your replies are public, and we read them the way a patient would.
Who reviewed it
The Reply Library and The Review Field Guide, both included, have had two separate reviews: the legal language has been reviewed and approved by a healthcare compliance attorney, and the tone and clinical realism have been reviewed by practicing licensed clinicians. The clinician review is never presented as compliance authority.
The Review Response Policy template, the Review Tracking Log and the Profile Status Guide have been reviewed and approved by a healthcare compliance attorney.
Your reply audit is written for your profile after you buy, so it is your report rather than a reviewed document. Its findings point to replies that were reviewed.
Get The Practice Casebook
The Practice Casebook
$497 one-time
Your own replies read, a policy to adopt, and every reply already written.
- One written audit of the replies currently published on your profile — your replies, not your reviews; the 25 most recent; findings point to a scenario number in the templates you already own; does not include reporting or flagging anything to Google
- A branded build of the interactive tool — your practice’s own name and logo in the header
- An internal review-response policy your practice adopts as its own — written once, reused, drops straight into a compliance binder
- The Review Tracking Log
- The Profile Status Guide — one page describing the six states a profile can be in (reinstatement of suspended profiles is not offered)
- Everything in The Reply Library, including The Review Field Guide
You receive: the Casebook as a PDF, the policy template as a Word file, the tracking log, and everything in The Reply Library, immediately. Your audit and branded tool follow by email.
What you are buying. The Practice Casebook. A one-time purchase of $497. Immediate download, yours to keep. This is not a subscription. You will not be charged again, and there is nothing to cancel.
Your audit. Your reply audit and branded tool are delivered by email within ten business days of our receiving your practice name and profile link.
Before you buy. These are educational materials, not legal advice, and they do not replace your own compliance program or counsel. Because the files are delivered immediately, purchases are final — if something is wrong with your download, email us and we will fix it.
One practice, one physical location. Additional locations need their own license. The terms of sale state the scope plainly.
Available to purchase Monday, October 19, 2026. Join the Founding Access List and we will email you the day it opens.
Checkout is handled by Stripe. Before you pay, you will confirm that you have read the terms of sale and that you are purchasing for one practice at one physical location.
Founding price: $397 (regular price $497). Founding pricing goes to the Founding Access List first. It is limited to 25 founding purchases, shared between The Practice Casebook and The Reply Library. Join the Founding Access List and the founding link arrives by email.
Questions practices ask before buying
Will a review response policy make our practice HIPAA compliant?
No template can do that, and a vendor who says otherwise is describing something that does not exist. The Privacy Rule requires a covered entity to maintain policies and procedures for how protected health information is used and disclosed. A practice can have those for records and the front desk and still have nothing for the review page.
The template is a starting document for that gap. Completing it, having your counsel or compliance officer review it, adopting it and training your staff on it remain your practice’s decisions.
Is the policy ready to use as it is?
No, and it says so on its first page. Every bracketed field is a decision only your practice can make: who responds, who they escalate to, how fast, and how often the policy is reviewed. Once adopted, it is your practice’s policy.
Do you need access to our Google Business Profile?
No. Your replies are public, and we read them the way a patient would. We need only your practice name as it appears on Google, the link to your profile, and your logo for the branded tool.
What if our profile has fewer than 25 replies?
All of them are read. There is no date range: the audit covers the newest 25, whenever they were written.
Will the audit get reviews removed?
No. The audit reads your replies. It does not report or flag anything, and removal is always Google’s decision. The Review Field Guide, included, covers what is worth reporting and how.
Can everyone at our practice use it?
Yes, at the licensed location. Print it, circulate it to the people who work there, and use the replies on that location’s own profiles and review platforms.
Each license covers one practice at one physical location, meaning one street address. It does not allow sharing with other facilities or locations, even ones that operate under the same name or the same ownership, and it does not allow using the materials to provide a service to another practice. Every additional location needs its own license.
What happens when something changes?
We publish a new edition whenever something material changes, and we email past buyers when we do. If you bought within the 90 days before a new edition is released, it is yours at no cost. After that, it is offered to you at a discount.
Is any of this legal advice?
No. STAT Studio is not a law firm, and nothing we publish is legal advice. Our materials are educational, and they do not replace your own compliance program or your own counsel.
Need less?
Only need the replies? The Reply Library includes The Review Field Guide and every written reply, without the audit, the policy or the log. It is $297, one-time.
Would you rather hand the whole thing to us? The Practice Desk is our monthly Google Business Profile management subscription: every review answered from a reply library you approve in writing.
More than one location?
A purchase licenses one practice at one physical location. Each additional location needs its own license, even where locations share ownership, a tax ID, a website, or a name.
Agencies and multi-location groups: our guides and templates are licensed for exactly this, as one bundle, in published bands — from $1,497 for up to five locations to $9,997 for 51 or more. One location means one Google Business Profile, and the product terms state the scope plainly. Email us and we will quote it.
Questions before you buy?
Email us. We answer in writing, there is nothing to schedule, and we would rather answer a question now than have it come up after you have paid.
STAT Studio provides marketing services, not clinical or legal services. Nothing on this page is legal advice, and no result on this page is guaranteed. You decide what to publish, and you remain responsible for what you publish. STAT Studio LLC is a Florida limited liability company.
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