Your download · The Reply Library

Thank you. Your files are below.

Your purchase of The Reply Library is complete. Please download each file now and save it where your practice can find it again. Your download link has also been emailed to you. Look for the subject line “Your download: The Reply Library” in your inbox.

Your files

The Reply Library — interactive tool

Zip file containing one HTML file. Every reply searchable, filterable, and one click from the clipboard.
Download the tool
The Reply Library

PDF. All 29 scenarios and 87 replies, the rules they are built on, and the when-not-to-reply section, for printing and reference.
Download the library
The Review Field Guide

PDF. Included with your purchase. If you arrived holding one review, start with the one-page decision list at the back.
Download the guide
Review Tracking Template

Spreadsheet (.xlsx). Opens in Excel or Google Sheets, with the columns the guide recommends already set up.
Download the template

Opening the interactive tool. The tool arrives as a zip file. Open the zip, move the file inside it to the computer of whoever answers reviews, and double-click it. It opens in your browser and works offline, so nothing leaves the computer.

Your license

These materials are licensed to one practice at one physical location. Print them, mark them up, and circulate them to the people who work there. Please do not share, forward, or post them outside that location. Additional locations need their own license, and the terms of sale state the scope plainly.

If something is wrong with a download

Email [email protected] and we will fix it. A failed download or a damaged file is a delivery problem, and we will not make you argue about it.

New editions. We publish a new edition whenever something material changes, and we email past buyers when we do. If you bought within the 90 days before a new edition is released, it is yours at no cost. After that, it is offered to you at a discount.

These are educational materials, not legal advice, and they do not replace your own compliance program or counsel. STAT Studio LLC is a Florida limited liability company.